How many years have you been in tech?
Tell me about your background. What were your early years like?
I started in IT at General American Life Insurance Company in the Print Operations team, then moved up to Hardware Operator, which when lay-offs started to happen became a Associate Customer Engineer (Computer Operator) for MetLife/Siemens. Which means that General American was bought out by MetLife then Sold to Siemens. After the final lay-off actually happened I went to work for a few companies as a Computer Operator – R.E.J.I.S (Regional Justice Information Systems) and Telephone Trouble Ticket specialist (Charter Communications). My grandfather had passed and I needed a change to I took a position in Higher Education as a Coordinator for 6 years. Then after getting my MBA at Missouri S&T, I went back to IT again. I started to work for St. Charles County Government at a Program Analyst, thought I wanted consulting positions so went to Anthem as a IT Security Admin/ServiceNow Admin and then finally ended my search found my home at Panera L.L.C as a ServiceNow Admin. I have owned my own website company for the 6 years I worked in Higher Education the name was Elite Concepts Design, I built websites for small businesses and non-profit organizations in Rolla, MO.
How were you exposed to tech?
I was exposed to tech by a friend that working at a gas station, he went to work for General American Life Insurance Company and it sounded interesting. He then proceeded to talk me into applying and taking the typing test. I passed the rest is history.
What is your current role?
Service Now Admin
What is your proudest accomplishment?
Getting my MBA and being able to stay in the IT field
“She was warned. She was given an explanation. Nevertheless, she persisted.” Tell us about a time that this applied to you.
Being told that I was not right for the Information Technology field, and being able to work for my #1 Company that always says I am a great asset to their company.
What are you learning right now?
I am learning more how to automate the processes in Service Now.
Describe a time where you solved a problem in a creative way. For example, did something in your personal life trigger a solution to a problem at work?
I was eating a family dinner and talking, my daughter asked why her friends could not get along. I was talking to her about everyone just wants to be heard and if you are not heard the way you want it is tough sometimes to agree with others. I stopped and thought maybe that is what is happening with a project that was stalling. So we did team building exercises to help with the communication break-down we were having. This seemed to help move the project into a forward motion.
What was the last fear that you faced? How did you feel after you conquered it?
Last fear I faced was being the only Service Now admin for a Large multi-million dollar company and implementing a new application that would connect the Cafe’s to IT.
What advice do you wish someone had given to you? What advice would you give to others starting out?
I think the best advice I wish someone would have given me was, intern at a younger age so I could have traveled more. I would give that same advice to others, because when you are young is a prime time in your life to go out in the world a figure out what inspires you. What gets you out of bed and makes you proud to be apart of a team.
What are your hobbies?
Volunteering at non-profits and building websites, learning new ideas, traveling
What do you like about St. Louis? The midwest? Why do you live here?
I think Missouri is just a great place to live, I love St. Louis because it feels like you are apart of something big but could drive about an hour and be in a small town too.
Who inspires you?
Patricia Summit 1994 Tennessee Woman’s Basketball Coach